Refund Policy
1. Subscriptions
Plus ($9/mo) and Pro ($19/mo) are paid monthly subscriptions. They auto-renew until cancelled. Free tier is free of charge and is not refundable.
2. When we refund
- Within 7 days of first paid charge for a new Plus/Pro subscription, if you have not made substantial paid-tier use (for example, fewer than 20 paid extracts after upgrade) and you request a refund by email.
- Duplicate or accidental charges that we can verify.
- Service unavailable for a prolonged period after payment through our fault, at our reasonable discretion (pro-rata or full month).
3. When we do not refund
- Renewal charges after the first paid period when the Service worked as described;
- Dissatisfaction with AI/heuristic extraction accuracy after you had a chance to edit rows (the product always allows editing before CSV export);
- Failure to cancel before the next renewal date;
- Violations of Terms or Acceptable Use;
- Free-tier usage.
4. How to request a refund
Email [email protected] with:
- Order / license email;
- License key if you have one;
- Approximate payment date and plan (Plus or Pro);
- Reason for the request.
We aim to respond within 3 business days and complete approved refunds within 10 business days (card networks may take longer to show the credit).
5. Cancellation (stop future charges)
To stop auto-renewal, email [email protected] or use the payment provider’s customer portal / cancel link from your receipt. Cancel at least 24 hours before renewal when possible. Cancellation does not by itself refund the current month.
6. Chargebacks
Please contact us first so we can help. Friendly refunds are faster for everyone. Confirmed fraud or Terms abuse may lead to account suspension.